Reply to threads

You can reply to a thread using the replyToThread mutation. The call to this mutation will be successful if:

• the last message in the thread is an email from the customer OR
• the thread was just created with createThread

If it is not possible to reply to this thread, you will get the mutation error code cannot_reply_to_thread and a message indicating why.

Typescript SDK

Only one permission is needed:

• thread:reply

import { PlainClient } from '@team-plain/typescript-sdk';

const client = new PlainClient({ apiKey: 'plainApiKey_xxx' });

const res = await client.replyToThread({
  threadId: 'th_01HD1G6649R1DK061W27VBT7QB',
  textContent: 'The plain text version of your reply goes here.',
  markdownContent: 'The markdown **version** of your _reply_ goes here.',
});

if (res.error) {
  console.error(res.error);
} else {
  console.log(res.data);
}

Where res.data is:

{}

Only one permission is needed:

• thread:reply

import { PlainClient } from '@team-plain/typescript-sdk';

const client = new PlainClient({ apiKey: 'plainApiKey_xxx' });

const res = await client.replyToThread({
  threadId: 'th_01HD1G6649R1DK061W27VBT7QB',
  textContent: 'The plain text version of your reply goes here.',
  markdownContent: 'The markdown **version** of your _reply_ goes here.',
});

if (res.error) {
  console.error(res.error);
} else {
  console.log(res.data);
}

Where res.data is:

{}

Only one permission is needed:

• thread:reply

Mutation

mutation replyToThread($input: ReplyToThreadInput!) {
  replyToThread(input: $input) {
    error {
      message
      type
      code
    }
  }
}

Variables

{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "textContent": "The plain text version of your reply goes here.",
    "markdownContent": "The markdown **version** of your _reply_ goes here."
  }
}

Assistant

Responses are generated using AI and may contain mistakes.